Warranty Terms

A warranty period of 12 months applies to all new professional equipment imported to Estonia by Profiasitek OÜ, calculated from the date the products are handed over to the buyer (invoice/delivery note/installation sheet), except in cases where otherwise agreed in the Purchase-Sale Agreement. Immediately before the end of the warranty period, for products that have been repaired, the warranty period is extended by an additional 31 days in the event the same fault occurs.
The warranty period for used equipment is one to three (1–3) months, calculated from the date the products are handed over to the buyer (invoice/delivery note/installation sheet), except in cases where otherwise agreed in the Purchase-Sale Agreement.

 

The contents of warranty repair are:

  • identifying and eliminating defects in the product’s hidden construction, manufacturing, and raw materials. The above-mentioned defects are remedied until the product functions normally. Restoring the commercial appearance is not included in warranty work.
  • The warranty applies only to those products whose use has complied with the product’s operating instructions and the product has been used for the purpose for which it was manufactured, provided that payment for the goods has been made in full.
  • If the product is intended to be used for other purposes or more intensively than envisaged by the manufacturer’s plant, separate terms must be agreed with a representative of Profiasitek OÜ regarding the warranty terms.

 

All warranty claims must be submitted only to the party granting the warranty.

 

The warranty does not cover parts that have been broken or faults that have arisen for the following reasons:

 

  • transport damage that occurred after the product has been handed over to the buyer;

    • <li/careless use of the product or overloading;

  • failure to comply with operating rules;
  • damage caused by water quality in the absence of/proper regeneration of a water softener;
  • reasons independent of the warranty grantor;
    (For example: changes in electrical voltage in the power supply network, changes in the chemical composition of heating gas, lightning, fire, short circuits caused by insects/vermin, water quality and other external factors);
  • if the product has been repaired by an unauthorized person;
  • installation errors caused by the customer or incorrect connection;
  • insufficient ventilation within built-in furniture for built-in appliances;

 

Also, the warranty repair does not cover components whose wear is normal, for example:

 

  • cutting discs, seals, lamps, fuses, glass, porcelain and plastic parts (knobs, levers, etc.);

 

The warranty does not cover instructions for using the product, maintenance, cleaning, or correcting faults caused by incorrect handling of the operating instructions.

 

If a fault occurs during the warranty period, the customer must inform the product seller immediately.

 

It is necessary to report:

  • the product model, the date and place of purchase, product number and serial number (these are stated on the invoice and/or on the product data plate);
  • if possible, the fault and the conditions from which it may have arisen should also be described;

 

Warranty repair for bulky, heavy, and technically more complex equipment is carried out, if possible, at the customer’s premises. In the case of equipment diagnostics, smaller equipment will be delivered for warranty repair by the customer at their own expense to Profiastek OÜ or to a maintenance company authorized by the latter for handling. For bulky and technically more complex equipment, the transport and disconnection of the equipment must be agreed in advance with Profiasitek OÜ. When the technician arrives on site, free access for the technician to the equipment must be prepared. The repaired equipment must be collected by the customer or returned to the customer at the customer’s expense.

 

The fault covered by warranty repair is remedied as soon as possible. If, during warranty repair, the product downtime exceeds 7 working days, the customer has the right to demand an extension of the warranty according to the downtime, in full weeks, but in total no more than 3 months.

 

Warranty repair is free of charge for the customer and takes place within normal working hours (Mon–Fri 9:00–17:00). If the customer wishes to order warranty repair outside normal working hours, the customer must pay, based on the price list, for the difference between the cost of work performed outside normal working hours and work performed during normal working hours. Warranty repair presumes that the faulty spare parts and assemblies that are replaced with new ones belong to the warranty grantor. If, in interpreting these warranty terms, there are differing opinions between the customer and the authorized repairer, the matter is resolved by a maintenance specialist at Profiasitek OÜ.

 

RETURN OF GOODS

 

Returning goods is accepted provided that the delivery does not comply with the order or the goods have been damaged, and the complaint has been submitted within 7 days of confirmed receipt of the goods.
Return must always be agreed in advance with a representative of Profiasitek OÜ. When returning standard products, if this is not caused by a fault of the seller, up to 75% of the purchase amount is refunded. There is no right of return for made-to-measure orders and special products.