Terms of Sale
1. General Provisions
1.1. These Terms of Sale (hereinafter the Terms) apply to the legal relationship between Profiasitek OÜ (registry code 12867477, VAT reg. no. EE101800264, hereinafter the Seller) and the person placing an order through the web shop (hereinafter the Customer) when selling physical products.
1.2. Seller information:
- Company name: Profiasitek OÜ
- Reg. address: Vaskussi 27, Ussimäe, Rakvere Parish 44204, Estonia
- Phone: +372 55670822
- E-mail: risto@asitek.ee
- Member of the Management Board: Risto Repo
1.3. The Terms apply both to consumers (B2C) and business customers (B2B) unless otherwise specified in the Terms. A consumer is considered to be a natural person who purchases goods for a purpose not related to the person’s economic or professional activity.
1.4. The Seller has the right to unilaterally change and supplement the Terms. Changes enter into force upon publication on the website. For orders submitted before the changes enter into force, the Terms applicable at the time the order was placed apply.
1.5. By submitting an order, the Customer confirms that they have read the Terms, understood them, and agreed to them.
1.6. In addition to the Terms, the applicable legislation of the Republic of Estonia applies, in particular the Law of Obligations.
2. Products and Prices
2.1. The products sold in the web shop are physical products. Services are not sold through the web shop.
2.2. All prices are in euros and include value-added tax.
2.3. Product images are for illustrative purposes and may differ from the actual product.
2.4. The Seller has the right to change prices and the product range without prior notice. If the Customer has placed an order before the price change enters into force, the price applicable at the time the order is placed applies to the order.
2.5. The Seller has the right to withdraw from the order and cancel the sales transaction if a clear human or technical error occurs in the price or product information (e.g., an unreasonably low price), provided that the Customer should have been able to notice that the error existed. In such a case, the amount paid will be refunded immediately.
3. Placing an Order
3.1. Orders can be submitted:
- through the web shop;
- by e-mail.
3.2. An order submitted in the web shop is considered binding after confirmation of the order and the creation of a payment obligation.
3.3. The Seller has the right to refuse to fulfill an order if the ordered product is out of stock, if the order cannot be fulfilled technically, or for other valid reasons.
3.4. The sales contract is considered concluded from the moment the amount due has been received into the Seller’s account or the parties have agreed on payment in another manner.
4. Payment Methods
4.1. The Customer can pay for the order using the following payment methods:
- based on a prepayment invoice;
- payment via bank;
- cash on site;
- ESTO instalment plan;
- ESTO 3-part payment method;
- INBANK “Pay later, without additional fees”;
- INBANK instalment plan.
4.2. The terms and conditions for instalment plans and payment solutions apply in accordance with the terms of the service provider. Instalment is a financial obligation, and before entering into the agreement it is recommended to review the terms and, if necessary, consult an expert.
4.3. The Seller does not have access to the Customer’s bank and card information.
5. Delivery and Transport
5.1. Delivery methods:
- picking up in person at Näpi tee 1, Aluvere, Lääne-Viru County;
- parcel locker for smaller items;
- transport via the Seller or a cooperation partner.
5.2. The price of the parcel locker service is 2.99 euros.
5.3. The transport cost depends on the size of the goods and the destination and generally ranges from 3 to 20 euros. The exact price is agreed upon when confirming the order.
5.4. The Seller delivers the goods to Estonia, Latvia, Lithuania, Finland, and Sweden.
5.5. The risk of damage to or loss of the goods passes to the Customer upon handover of the goods.
6. Right of Withdrawal and Returns of Goods
6.1. Warranty terms are available at warranty terms.
7. Submitting Complaints
7.1. The Seller is responsible for non-conformity of the goods with the contract terms in accordance with the Law of Obligations.
7.2. A consumer has the right to submit complaints within 2 years from the handover of the goods.
7.3. A complaint must be submitted by e-mail and must include the Customer’s details, the defect in the goods, and a document proving the purchase.
7.4. The Seller is not responsible for defects that arise from improper use of the goods, normal wear and tear, or the Customer’s negligence.
8. Processing of Personal Data
8.1. The Seller processes the Customer’s personal data in accordance with the applicable privacy terms document.
8.2. Data related to orders are generally retained for up to 365 days in accordance with internal retention periods.
9. Liability and Force Majeure
9.1. The Seller is not liable for damage caused by circumstances of force majeure.
9.2. The Seller is not liable for indirect damages resulting from the use of the goods.
10. Resolution of Disputes
10.1. Disputes between the Seller and the Customer are resolved primarily through negotiations.
10.2. The consumer has the right to обратиться to the Consumer Protection and Technical Regulatory Authority or a court.
10.3. The applicable law is the law of the Republic of Estonia.
11. Additional Consumer Rights
11.1. In addition to the rights arising from the sales warranty, the consumer Customer also has other rights provided by law.
12. Entry into Force
12.1. These Terms of Sale are valid from 28.01.2026.